Cancellation and Refund Policy

Welcome to In Room Amenity! This Cancellation and Refund Policy outlines the terms under which cancellations and refunds for orders placed through our website will be processed. Please read this policy carefully before placing an order. By placing an order, you agree to the terms outlined in this policy.

1. Order Cancellation

You may request to cancel your order before the scheduled delivery date. To cancel your order, please contact our customer support at service@inroomamenity.com. Please provide your order details, including confirmation number, for efficient processing.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Cancellation requests are made before the scheduled delivery date.
  • We are unable to fulfill your order due to unforeseen circumstances or availability issues.
  • There are errors or defects in the ordered product.

3. Refund Process

Refunds will be processed within 10 business days of receiving your cancellation request or identifying the refund eligibility criteria. The refund will be issued to the original payment method used for the order.

4. Partial Refunds

Partial refunds may be issued in cases where only a portion of the ordered products is eligible for refund.

5. Non-Refundable Items

Certain products may be designated as non-refundable. These items will be clearly indicated on our website at the time of purchase.

6. No-Show Policy

If you fail to pick up or accept your order during the scheduled delivery time and do not provide a cancellation request in advance, the order will be considered a “no-show.” No refunds will be issued for no-show orders.

7. Contact Us

If you have any questions or concerns about these Refund and Cancellation Policy, please contact us at service@inroomamenity.com.

By placing an order through our website, you acknowledge and agree to comply with this cancellation and refund policy.